Reflection VIII
Something happened just now really intrigued me. Colin and I went to the atrium Bistro to grab a sandwich. As it was already 6 plus, we were unsure if there were still sandwiches available. So Colin asked the Auntie there but she was busy chatting with her colleague and did not hear him. So we asked again and she said there were only a few choices left. Then I went on asking her what are the choices available.
Vivian: BBQ chicken?
Auntie: No.
Vivian: Teriyaki chicken?
Auntie: Miss..there’s such a big piece of paper written over there. Can’t you read?
Okay..fine! I turned and looked at the BIG paper but realised it’s only a HALF A4 paper!!! Somemore it’s written in blue pen, not those marker written type. And how the hell would we know there would be a paper pasted at the cashier?! This is not all.
We saw a fly on the veggie. And so when the auntie was about to tong that piece of veggie to put into a girl’s sandwich, we shouted “NONONO!” So she did not put any veggie in, thinking that it was our sandwich and we were saying we don’t want veggie. Then when she realised the miscommunication, she said “don’t know what sandwich you ordered meh?!” We rebutted ourselves by explaining our intention. Then she said nothing though she blamed us wrongly! And what’s worst was when she was serving this 2 guys whom she know, the attitude was 100% different!
Auntie: Is this sandwich for you?
Man: Err depends…
Auntie: Ai yah, I was thinking if it is for you then I will give you extra filling.
WHAT THE HELL! And the auntie just scooped 1 big scoop of tuna and overfilled that sandwich, it’s almost like 1 can of tuna overturned there! Then she also kept chatting with the other guy whom she also knows, asking him “How are you” and stuff. What a big difference between the 2 services she provided! I thought it was said to be “customers are always right”? Looks like now it’s the salesperson who rules.
I still remember when I was working in the service line during my holidays, the staffs were all constantly reminded of their service. Especially in Sentosa, excellent service is expected because the people we were serving are mostly tourists. But yet the media was discussing about Singaporean’s poor service. Has all the service training gone down the drain?! I thought salesperson will feel proud after serving a customer, no matter how fussy or troublesome is the customer. Well, at least this is how I felt when I was working. I was kind of determined to give my best service, and smile to every customer I met. Scolding, sarcastic remarks and talking back to customer was a NEVER. Why didn’t the other salesperson feel the same way? Weird. What’s so hard about good service? Afterall it’s an investment. Good service = good sales. Anyway, I am still fascinated by how the auntie can change her attitude that fast when serving me and the people she knows. Bad auntie!

